H&M Seasonal Sales Advisor - Connecticut Post

H&M Group • Milford, CT

6h

About The Position

As a Sales Advisor, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer fashion and product knowledge to help customers have a great experience. You also handle garment refill and care, maintain merchandise presentation, and contribute to a clean and tidy sales floor and back of house while working with the store team.

The role involves helping customers explore fashion trends and products, promoting the Hello Member loyalty app and in-store sustainability initiatives, and supporting actions to achieve sales targets. You will complete garment handling from unpacking and replenishment through steaming and care; support fitting-room, checkout, and in-store OMNI services; maintain stock levels and displays; and assist with store opening and closing. You are expected to follow store procedures, health and safety guidance, and applicable legal requirements, and to contribute to team learning and development.

Requirements

• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products.
• Promote and sell products, and actively promote the Hello Member loyalty app and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively in customer interactions.
• Support commercial and operational actions with store management to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount on H&M, & Other Stories, and COS.
• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Global career growth and development opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed