H&M Sales Advisor (Seasonal) - Stonebriar Centre

H&M • Frisco, TX

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves actively selling products, sharing fashion and product knowledge, and helping customers have a positive shopping experience. The Sales Advisor also supports garment replenishment and care, merchandise presentation, and the cleanliness and organization of the sales floor and back of house, working collaboratively with the store team.

The position combines customer sales and service with retail operations. It includes supporting sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, maintaining product displays and stock levels, operating fitting rooms and checkout areas, and following store procedures, safety guidelines, and legal requirements. The role is seasonal and paid hourly at $15.00 per hour; it is classified as non-exempt.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation, share fashion trends, product information, and relevant product knowledge, and promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Maintain in-store OMNI and technology services and tools, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount at H&M, & Other Stories, and COS; the H&M Group staff discount card also applies to other listed group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed