H&M Sales Advisor (Seasonal) - Stonebriar Centre
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to advise customers, promote and sell products, and support customer loyalty and in-store sustainability initiatives. Sales Advisors also contribute to sales targets through commercial and operational actions with the store management team. The position includes keeping current with fashion trends and sharing product knowledge with customers and colleagues. It involves completing the garment cycle, including unpacking, replenishment, steaming, and garment care; operating fitting rooms and checkout areas; maintaining tidy sales-floor and back-of-house areas; supporting visual presentation and merchandise displays; and following store procedures, safety guidelines, and legal requirements. Sales Advisors collaborate with colleagues, participate in relevant training, and may support store opening and closing.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, and provide direct customer service.
- Engage with customers, explain fashion trends, stories, and products, and promote and sell products.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Represent the H&M brand positively and support sales targets through commercial and operational actions with the store management team.
- Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
- Follow store procedures, routines, and applicable legal and health and safety requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to established practices and processes.
- Help keep the sales floor, stockrooms, and back of house clean and tidy.
- Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
- Maintain sales-floor stock levels through replenishment routines.
- Follow best practices for in-store OMNI services and technology, such as Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs and paid time off, including a community day
- Employee discount across H&M Group brands in stores and online
- H&M Incentive Program (HIP)
- Global development opportunities
- Colleague Resource Groups (CRGs) for community and networking
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
