H&M Sales Advisor (Seasonal) - Southwest Plaza

H&M•Littleton, CO

1d•$16 - $16

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering fashion and product information. You support customers throughout their shopping experience and help maintain an attractive, clean, and well-stocked sales floor and back of house. You work closely with the store team to deliver a strong customer experience and support sales targets. The role includes customer service and sales, staying informed about fashion and trends, sharing knowledge with customers and colleagues, and following store procedures and legal requirements. Retail operations include handling garments from unpacking and replenishment through steaming and care, supporting fitting rooms and checkout, maintaining merchandise displays and stock levels, using in-store services and technology, and assisting with opening and closing the store. The position is hourly and non-exempt, with a stated pay rate of $15.75 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M products.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage customers in conversation, explain fashion trends, stories, and products, and promote and sell products effectively.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent H&M positively in customer interactions and support commercial and operational actions to reach sales targets.
Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues, exchange feedback, and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help keep the sales floor, back of house, and stockrooms clean and tidy.
Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
Maintain sales-floor stock levels through replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.