H&M Sales Advisor - Plaza Bonita

H&M • National City, CA

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to inform customers and help them find products, while actively promoting and selling H&M merchandise, the Hello Member loyalty app, and in-store sustainability initiatives. You work with the store team to support sales targets and deliver a strong customer experience.

The role also involves retail operations and visual execution, including completing the garment cycle, replenishing and caring for garments, operating fitting rooms and checkout areas, maintaining stock levels, supporting merchandise presentation, and keeping the sales floor and back of house clean and tidy. You follow store procedures, legal requirements, and health and safety guidelines; support opening and closing; and use relevant in-store OMNI services and technology. You share knowledge with colleagues, exchange feedback, and participate in applicable onboarding and training.

This is an hourly, non-exempt position paying $17.75 per hour. H&M describes its workplace as inclusive and offers employee development opportunities, benefits, and a staff discount.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products.
• Promote and sell products, and actively promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed