H&M Sales Advisor - Plaza Bonita

H&M Group • National City, CA

10h

About The Position

As a Sales Advisor, you will provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You will use your fashion and product knowledge to help customers have a great experience. The role also includes garment refill and care, maintaining merchandise presentation, and contributing to a clean and tidy sales floor and back of house while working with the store team.

The position combines customer sales and service with fashion awareness, teamwork, and retail operations. You will support sales targets, promote the customer loyalty app and in-store sustainability initiatives, maintain product availability and displays, operate fitting-room and checkout areas, and follow store procedures, safety guidelines, and legal requirements. You will also share knowledge with colleagues, participate in relevant training, and support store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage with customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues, follow store procedures and legal requirements, exchange feedback, and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands, in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups (CRGs) and access to a global talent community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed