H&M Seasonal Sales Advisor - Waikiki Business Plaza

H&M Group • Honolulu, HI

10h

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use your fashion and product knowledge to give customers relevant information and support. You also complete garment refill and care, maintain attractive product presentation, and help keep the sales floor and back of house clean and tidy while working with the store team to deliver an excellent customer experience.

The role includes helping meet sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, keeping up with fashion trends, and sharing knowledge with customers and colleagues. You follow store procedures, routines, health and safety guidance, and legal requirements; participate in onboarding and relevant training; and support store opening and closing. The position is hourly and non-exempt. The stated pay rate for Sales Associates is $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and represent the H&M brand positively in customer interactions.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in onboarding, introductions, training, and relevant courses.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and back of house.
• Support garment presentation and execution, maintain merchandise displays, and follow visual and commercial guidelines.
• Maintain stock levels on the sales floor through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support opening and closing the store.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.
• Access to a global talent community and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed