H&M Sales Advisor - International Plaza

H&M • Tampa, FL

19h • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, sharing fashion and product knowledge, and actively selling products. You support customers with relevant information and guidance to create a positive shopping experience. You also handle garment refill and care, presentation, and store upkeep, working with the team to deliver excellent customer experiences and support sales targets.

The role includes helping customers navigate fashion trends, stories, products, loyalty programs, and sustainability initiatives; staying informed about fashion and competitors; sharing knowledge with colleagues; and following store procedures, routines, and legal requirements. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays and store cleanliness, supporting in-store OMNI services and technology, and assisting with store opening and closing.

This is an hourly, non-exempt position. The posted pay rate is $15.50 per hour. H&M describes its benefits as including health insurance, wellness and family support programs, a company-match retirement plan, paid leave and time off, a community day, employee discounts across H&M Group brands, and participation in the H&M Incentive Program. Benefits and local perks may vary by employment type and country.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers through the store and available OMNI experience.
• Engage in conversations with customers and provide service, product information, and guidance.
• Guide customers through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS, with group discount coverage also described for H&M Group brands
• H&M Incentive Program (HIP)
• Colleague Resource Groups and networking opportunities
• Global talent community and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed