H&M Sales Advisor (Seasonal) - Southwest Plaza
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them understand fashion trends and products, and actively promoting and selling merchandise. The role uses fashion and product knowledge to support customers and contributes to sales targets, customer loyalty, and in-store sustainability initiatives. The position also supports day-to-day retail operations, including the full garment cycle, replenishment, garment care, fitting room and checkout operations, store presentation, and maintaining clean and tidy sales-floor and back-of-house areas. Sales Advisors follow store procedures, legal and health and safety requirements, support opening and closing, use in-store OMNI services and technology, and collaborate with colleagues to deliver a strong customer experience.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage and converse with customers, explain fashion trends, stories, and products, and promote and sell merchandise.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
- Follow store procedures, routines, and applicable legal and health and safety requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to established practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Access to colleague resource groups and networking opportunities.
- Career growth and development opportunities.
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Access to a large global talent community.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
