H&M Sales Advisor - Destiny USA

H&M Group•City of Syracuse, NY

About The Position

As a Sales Advisor, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You use your fashion and product knowledge to give customers relevant information and a positive shopping experience. You also handle garment replenishment and care, merchandise presentation, and maintaining a clean, tidy sales floor and back of house while collaborating with the store team. The role combines customer sales and service, fashion and trend awareness, teamwork and development, and retail operations. Responsibilities include supporting sales targets, promoting the customer loyalty app and in-store sustainability initiatives, following store procedures and legal and health-and-safety requirements, completing garment care and replenishment routines, operating fitting rooms and checkout areas, and supporting store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $16.50 per hour.

Requirements

Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products.
Promote and sell products and support commercial or operational actions to reach sales targets.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively in customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in onboarding and relevant training.
Follow store procedures, routines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, stockrooms, and back of house.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.