H&M Sales Advisor - Destiny USA

H&M•Syracuse, NY

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use fashion and product knowledge to give customers relevant information and support. You also complete garment refill and care, contribute to merchandise presentation, and help keep the sales floor and back of house clean and tidy while working with the store team to deliver an excellent customer experience. The role includes promoting products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives; supporting store sales targets; staying informed about fashion trends and products; sharing knowledge with colleagues; following store procedures and legal requirements; and participating in relevant onboarding and training. Retail operations include completing the garment cycle, operating fitting-room and checkout areas, maintaining stock and displays, supporting in-store OMNI services and technology, assisting with store opening and closing, and following health and safety guidelines.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
Engage with customers, explain fashion trends, stories, and products, and actively promote and sell merchandise.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent H&M positively in customer interactions and support sales targets through commercial and operational actions.
Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant knowledge with customers and colleagues.
Follow store procedures, routines, and legal requirements; give and receive feedback and participate in relevant onboarding, training, and courses.
Complete garment handling from unpacking and replenishment through steaming and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Help maintain clean and tidy sales floors, stockrooms, and other back-of-house areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.