H&M Sales Advisor - H&M Newbury Street, Boston MA

H&M•Boston, MA

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, supporting them with product information, and actively promoting and selling H&M products. The role uses fashion and product knowledge to help customers find relevant information and enjoy a positive shopping experience. Sales Advisors also promote the Hello Member loyalty app and in-store sustainability initiatives, represent the H&M brand positively, and support store targets in coordination with store management. The position combines customer-facing sales with retail operations. Responsibilities include garment unpacking, replenishment, steaming and care; operating fitting rooms and checkout areas; maintaining stock levels and attractive merchandise displays; keeping the sales floor, stockrooms and back of house clean and tidy; and following procedures for in-store OMNI services and technology. The Sales Advisor also follows store routines and applicable health, safety and legal requirements and supports store opening and closing. The role is suited to someone passionate about fashion and creating a great customer experience, who is communicative, creative, curious, motivated, flexible, decisive and action-oriented, and enjoys collaborative, dynamic work. The position is hourly and non-exempt, with compensation stated as $19.00 per hour. Flexible availability is sought during the peak holiday season, December 6 through December 26.

Requirements

Sales experience in a dynamic, collaborative environment.
Experience working with customer service in fashion, retail or another service-related industry.
Passion for fashion and H&M products, and motivation to provide customers with a great experience.
Ability to communicate, collaborate and work in a dynamic team environment.
Flexible, decisive and action-oriented approach.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and product support.
Engage customers in conversation, explain fashion trends, stories and products, and actively promote and sell merchandise.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial and operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers, and share useful product and fashion knowledge with customers and colleagues.
Share service, fashion and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training and development activities.
Follow store procedures, routines and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales floors, stockrooms and back-of-house areas.
Support garment presentation and maintain attractive merchandise displays that follow visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect and Smart Store tools.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.