H&M Sales Advisor - King Street, Charleston

H&M Group • Charleston, SC

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and sharing fashion and product knowledge. You support customers with relevant information and help create a positive shopping experience. The role also includes garment replenishment and care, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas in collaboration with the store team.

The position combines customer sales and service, fashion and trend awareness, teamwork, and retail operations. Responsibilities include supporting sales targets, promoting the loyalty app and in-store sustainability initiatives, maintaining merchandise displays and stock levels, operating fitting rooms and checkout areas, supporting in-store and OMNI services, and helping open and close the store. The position is hourly and non-exempt, with a stated pay rate of $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage and converse with customers to provide excellent service and guide them through fashion trends, stories, and products.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow store procedures and legal requirements; exchange feedback; and participate in relevant onboarding, training, and development activities.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting rooms and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good sales-floor stock levels through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card usable on H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed