H&M Seasonal Sales Advisor- Monterey Street

H&M Group • Monterey, CA

1d

About The Position

The Seasonal Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves actively selling products, sharing fashion and product knowledge, and helping customers have a positive shopping experience. The Sales Advisor also supports garment care, merchandise presentation, replenishment, and a clean and tidy sales floor and back of house while working closely with the store team.

The position combines customer sales and service with fashion awareness, teamwork, and retail operations. Advisors promote the Customer Loyalty App and in-store sustainability initiatives, support sales targets, follow store procedures and legal requirements, and help maintain attractive displays and good stock levels. They may also operate fitting rooms and checkout areas, support in-store OMNI services and technology, and assist with store opening and closing.

Requirements

• Passion for fashion and the products offered in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversation and help them discover fashion trends, products, and relevant product information.
• Promote and sell products and actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues, exchange feedback, and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to established processes and best practices.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Extensive development opportunities around the globe
• Access to Colleague Resource Groups for community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed