H&M Seasonal Sales Advisor- Monterey Street

H&M • Monterey, CA

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. You promote and sell products, customer loyalty services, and in-store sustainability initiatives while supporting store sales targets alongside the management team.

The role also supports daily retail operations, including garment unpacking, replenishment, steaming and care; fitting room and checkout operations; visual merchandising; stock levels; store cleanliness; and opening and closing. You follow store procedures, health and safety guidelines, and legal requirements, and share knowledge and feedback with colleagues while taking part in relevant onboarding and training.

This is an hourly, non-exempt position. The listed pay rate is $17.50 per hour. H&M describes its benefits as including a staff discount, participation in the H&M Incentive Program, health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day. Benefits and perks may vary by employment type and country.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member customer loyalty app, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share useful product and fashion knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including tools such as the Instore Care App, Click & Collect, and Smart Store.
• Support opening and closing the store and follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed