H&M Sales Advisor - King Street, Charleston

H&M • Charleston, SC

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You help customers understand fashion trends and products, actively promote and sell merchandise, and share relevant product and fashion knowledge. You also support customer loyalty and in-store sustainability initiatives and work with store management to support commercial and operational actions that help reach sales targets.

The role combines customer-facing sales with retail operations. You complete the garment cycle, including unpacking, replenishment, steaming, and garment care; operate fitting room and checkout areas; maintain a clean and tidy sales floor and back of house; support merchandise presentation; and follow visual and commercial guidelines. You also follow store procedures and legal and health and safety requirements, support opening and closing, and use applicable in-store OMNI services and technology.

Sales Advisors keep up with fashion and industry trends, share their knowledge with customers and colleagues, and participate in onboarding and relevant training. The position calls for someone passionate about fashion, motivated to provide a great customer experience, communicative, creative, curious, flexible, decisive, action-oriented, and comfortable working collaboratively in a dynamic environment. The job is hourly and non-exempt, with compensation listed at $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial and operational actions with store management to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits that include health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Inclusion in the H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Inclusive workplace and access to a large global talent community for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed