H&M Sales Advisor - Monterey Street

H&M•San Luis Obispo, CA

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and support a positive customer experience. Sales Advisors also promote the Hello Member loyalty app and in-store sustainability initiatives, and support commercial and operational actions to reach sales targets. The position combines customer-facing sales with store operations. Responsibilities include completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout areas; maintaining tidy sales floors, stockrooms, and back-of-house areas; supporting merchandise presentation and stock levels; using in-store omni services and technology; and assisting with store opening and closing. The Sales Advisor works collaboratively with colleagues, follows store procedures and applicable health, safety, and legal requirements, and participates in relevant onboarding and training. This is an hourly, non-exempt position paying $17.50 per hour. H&M describes its benefits as including health insurance, wellness and family support programs, a company-match retirement plan, paid leave and paid time off (including a community day), and employee discounts across H&M Group brands. Employees are also included in the H&M Incentive Program (HIP).

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action orientation.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome, guide, and support customers in the store and omni-channel experience where available.
Engage with customers, explain fashion trends, stories, and products, and use product knowledge to provide relevant information.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial and operational actions intended to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain merchandise displays, trends, and stories in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.
Follow health and safety guidelines and legal requirements relevant to the role.