H&M Sales Advisor - H&M Newbury Street, Boston MA

H&M Group•Boston, MA

2d•Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively sell, and support a positive customer experience. You also handle garment refill and care, product presentation, and the upkeep of a clean and tidy sales floor and back of house, working with your store team to meet store goals. The role includes supporting customer sales and profit, staying informed about fashion and trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, operating fitting room and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store OMNI services and technology, and assisting with store opening and closing. The position is hourly and non-exempt, with compensation listed at $19.00 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions to help reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge and skills with colleagues; give and receive feedback and participate in relevant onboarding, training, and development opportunities.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales floor, back-of-house areas, and stockrooms.
Support garment presentation and maintain attractive merchandise displays and clear trends and stories in accordance with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.