H&M Sales Advisor - Monterey Street

H&M Group • San Luis Obispo, CA

4d

About The Position

As a Sales Advisor, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance using your fashion and product knowledge. You also help refill and care for garments, maintain presentation, and contribute to a clean and tidy sales floor and back of house while working with the store team to deliver an excellent customer experience.

The role includes assisting customers across the store and available OMNI experiences, promoting products, trends, the Customer Loyalty App, and in-store sustainability initiatives, and supporting commercial and operational actions to reach sales targets. You stay informed about fashion trends and products, share knowledge with customers and colleagues, and participate in relevant onboarding and training.

You carry out the garment cycle from unpacking and replenishment through steaming and garment care; operate fitting room and checkout areas; maintain merchandise displays and stock levels; support in-store OMNI services and technology; and assist with store opening and closing. You must follow store procedures, health and safety guidelines, and applicable legal requirements.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Customer service experience in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions to help reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share relevant fashion and product information with customers and share service, fashion, and store-operations knowledge with colleagues.
• Follow store procedures, routines, and legal requirements, and give and receive feedback with colleagues.
• Participate in relevant onboarding, introduction processes, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed