H&M Sales Advisor - Holyoke

H&M•Holyoke, MA

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, supporting them with product information, and actively promoting and selling H&M products. The role uses fashion and product knowledge to help customers find relevant information and have a positive experience, while contributing to sales targets, customer loyalty, and in-store sustainability initiatives. The Sales Advisor also carries out retail operations, including garment unpacking, replenishment, steaming and care; operating fitting rooms and checkout areas; maintaining stock levels and merchandise displays; and keeping sales floors, stockrooms and back-of-house areas clean and tidy. The position follows store procedures, visual and commercial guidelines, health and safety requirements, and applicable legal requirements. Advisors work collaboratively with colleagues, share knowledge and feedback, participate in relevant training, and support store opening and closing.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail or another service-related industry.
Passion for fashion and H&M products.
Ability to communicate and collaborate effectively with colleagues and customers.
Motivated, flexible, decisive and action-oriented approach.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
Engage customers in conversation, explain fashion trends, stories and products, and use product knowledge to provide relevant information.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial and operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers.
Share service, fashion and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training and development.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming and garment care.
Operate fitting room, checkout, OMNI and in-store technology services according to best practices and processes.
Maintain a clean and tidy sales floor, stockroom and back-of-house areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Support store opening and closing.