H&M Sales Advisor - Holyoke

H&M Group • Holyoke, MA

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use your fashion and product knowledge to give customers relevant information and support. You contribute to garment care, replenishment, merchandise presentation, and a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience.

The role includes keeping current with fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures and legal requirements; and participating in relevant onboarding and training. You also support visual and commercial execution, fitting-room and checkout operations, in-store OMNI and technology services, and store opening and closing.

This is an hourly, non-exempt position. The posted pay rate is $16.50 per hour. The posting describes benefits including a staff discount across H&M Group brands, participation in the H&M Incentive Program, and access to benefits such as health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card usable in stores and online across H&M Group brands.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Extensive development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed