H&M Sales Advisor - Glenbrook Square

H&M Group • Fort Wayne, IN

2d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and product information. The role uses fashion and product knowledge to help customers have a positive shopping experience, while contributing to garment care, replenishment, merchandise presentation, and a clean and tidy sales floor and back of house. Sales Advisors work collaboratively with the store team to deliver a strong customer experience and support store sales targets.

Requirements

• Passion for fashion and the products presented in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Customer service experience in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, and provide direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off.
• Community day to serve the local community.
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed