H&M Sales Advisor - Tyrone Square

H&M Group • Saint Petersburg, FL

9d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers make informed choices, actively sells products, and supports customers throughout their shopping experience. The Sales Advisor also completes garment care and replenishment tasks, supports merchandise presentation, and helps maintain a clean and tidy sales floor and back of house while working with the store team to deliver a strong customer experience.

The position combines customer sales and service with fashion awareness, teamwork, and retail operations. Responsibilities include promoting the Hello Member loyalty app and in-store sustainability initiatives, keeping up with trends and products, following store procedures and legal requirements, and supporting fitting rooms, checkout, stock replenishment, visual execution, OMNI services, and store opening and closing. The role is hourly and non-exempt, with a posted pay rate of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage and converse with customers to provide excellent service and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and represent the H&M brand positively during customer interactions.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor and back of house, including stockrooms, clean and tidy.
• Support garment presentation and execution, maintain attractive merchandise displays, and follow visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Employee discount at H&M, & Other Stories, and COS; the broader H&M Group staff discount card applies to participating brands in stores and online.
• Access to the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day for local community service.
• Access to colleague resource groups for community and networking opportunities.
• Global talent community and career-development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed