H&M Department Supervisor - Glenbrook Square
About The Position
The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the Best Customer Experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, oversees service and sales activity, helps identify commercial opportunities, and ensures department routines and administrative tasks are completed correctly. The role also guides and communicates with the store team, helps develop colleagues, collaborates with the in-store Visual Merchandiser team, and ensures that products and the sales floor are presented to H&M standards. Responsibilities include maintaining stock and back-of-house areas, supporting omnichannel and in-store technology services, maintaining price signage, and opening and closing the store. The role is hourly and non-exempt, with an expected base salary range of $17.05–$19.86 per hour.
Requirements
- Emerging leader who enjoys taking responsibility.
- Ambitious and an effective communicator.
- Supportive and capable of finding analytical solutions.
- Capable of working with numbers and managing statistics.
- Achievement-oriented and motivated by performance and competition.
- Customer-centric.
Responsibilities
- Support store Sales and Profit goals by executing plans that deliver the Best Customer Experience in the department and store.
- Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
- Represent the H&M brand positively in customer interactions.
- Assess department strengths and identify commercial opportunities, working with the Department Manager to act on them.
- Ensure customer service is provided throughout the store and enable the team to actively promote and sell products.
- Follow up on the team's promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
- Handle people and operational administrative routines correctly.
- Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team provides product and fashion knowledge and relevant information during customer interactions.
- Retain and share knowledge and skills with the Store team.
- Collaborate, plan, and work with the in-store Visual Merchandiser team.
- Give and receive feedback with colleagues to support learning and development.
- Communicate regularly with store colleagues to inform, motivate, and inspire them, including through daily and weekly meetings.
- Ensure store procedures, routines, and legal requirements are followed.
- Maintain a clean and tidy sales floor, back of house, and stockroom areas.
- Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
- Maintain good stock levels and provide allocation input to the Area team.
- Ensure the full garment cycle, from delivery to garment presentation, and fitting-room routines follow internal standards and routines, using provided tools and technology.
- Maintain best practices for in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signage throughout the store in line with global and local strategies and sales-market or regional requirements.
- Maintain back-of-house areas for colleagues, including key information, health and safety, and tidiness.
- Open and close the store daily.
Benefits
- Health insurance, including medical, pharmacy, vision, and dental coverage
- Wellness and family support programs
- Company-match retirement plan and 401(k)
- Paid leave programs, including vacation, wellness, holiday, and parental pay
- Paid time off, including a community day
- Employee assistance program
- Employee discount on H&M Group brands
- H&M Incentive Program (HIP)
- Commuter benefits
- Health and dependent care flexible spending accounts
- Additional voluntary benefits
- Colleague Resource Groups and access to a global talent community for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
