H&M Department Supervisor - Brookfield Square

H&M Group•Brookfield, WI

7d•$19 - $22

About The Position

As a Department Supervisor at H&M, you support store sales and profit goals by executing plans that deliver the best customer experience in your department and throughout the store. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The role includes supporting the total omnichannel customer experience; representing H&M positively in customer interactions; identifying commercial opportunities with the Department Manager; and ensuring the team delivers effective service, promotes products, the Customer Loyalty App, and in-store sustainability initiatives. You also oversee fitting-room and checkout routines, returns and exchanges, and administrative routines for people and operations. You maintain fashion and trend awareness and help the team share product and fashion knowledge with customers. You collaborate with the store team and visual merchandisers, communicate regularly, exchange feedback, and help ensure store procedures and legal requirements are followed. Operational duties include maintaining clean and tidy sales-floor and back-of-house areas; ensuring strong product presentation, garment care, stock levels, and price-sign maintenance; supporting allocation input; managing the garment cycle and fitting-room routines; and upkeeping omnichannel services and store tools. You also maintain colleague back-of-house information and are responsible for opening and closing the store daily.

Requirements

Emerging leadership skills and enjoyment of taking responsibility.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support store sales and profit goals by delivering the best customer experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively during customer interactions.
Identify department strengths and commercial opportunities, and work with the Department Manager on actions.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operations administrative routines are handled correctly.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and relevant information during customer interactions.
Share knowledge and skills with the store team and collaborate with the in-store Visual Merchandiser team.
Communicate regularly with store colleagues to inform, motivate, and inspire them; give and receive feedback.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with applicable guidelines and strategies.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.