H&M Department Supervisor - Castleton Square Mall

H&M Group•Indianapolis, IN

23h•$19 - $22

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation, develops and communicates with the team, and ensures store operations and routines are performed correctly. The role also includes opening and closing the store.

Requirements

Emerging leadership ability and enjoyment of taking responsibility.
Ambitious and an effective communicator.
Supportive and able to find analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Support Sales and Profit goals and deliver a strong customer experience throughout the department and store.
Maintain visual and commercial presentation in line with global guidelines and represent H&M positively in customer interactions.
Identify departmental strengths and commercial opportunities, and work with the Department Manager to address them.
Ensure customer service across the store and support the team in promoting and selling products.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Oversee fitting-room, checkout, transaction, returns, exchange, and administrative routines.
Stay informed about fashion trends, products, brands, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge with the Store team; collaborate with Visual Merchandisers; exchange feedback; and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and good garment care.
Maintain stock levels and provide allocation input to the Area team.
Ensure garment-cycle and fitting-room routines meet internal standards, using provided tools and technology.
Maintain and follow best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global, local, and regional guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.