H&M Department Supervisor - Brookfield Square

H&M•Brookfield, WI

About The Position

The Department Supervisor supports store Sales and Profit goals by executing a plan to deliver the Best Customer Experience within the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor helps deliver the total omnichannel customer experience, maintain strong visual and commercial product presentation, support and develop the store team, and ensure consistent retail operations. The role also includes opening and closing the store daily. The successful candidate is an emerging leader who enjoys taking responsibility and is ambitious, supportive, and an effective communicator. They are analytical, comfortable working with numbers and statistics, achievement-oriented, and motivated by performance and competition, with a strong focus on customers. The posting lists an expected base salary range of $19.22–$22.39 per hour. The role is hourly and non-exempt.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communication skills.
Supportive approach to colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support store Sales and Profit goals by executing a plan to deliver the Best Customer Experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions.
Assess the department’s strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Handle people and operational administrative routines correctly.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the Store team; collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion presentation, commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines follow internal standards and use provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and market or regional requirements.
Update and maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Development opportunities and access to a global talent community.
Colleague Resource Groups for community and networking.