H&M Department Supervisor - Glenbrook Square

H&M•Fort Wayne, IN

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, helps maintain visual and commercial standards, develops and supports the store team, and oversees retail operations. The role is responsible for opening and closing the store daily. The successful candidate is an emerging leader who enjoys taking responsibility. They are ambitious, supportive, and an effective communicator and analytical problem solver, comfortable working with numbers and managing statistics. They are achievement-oriented, motivated by performance and competition, and customer-centric.

Requirements

Effective communication skills.
Supportive and able to take responsibility as an emerging leader.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Ambitious, achievement-oriented, and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support the store’s Sales and Profit goals and deliver a strong customer experience across the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and identify department strengths and commercial opportunities with the Department Manager.
Ensure customer service is provided throughout the store and support the team in promoting and selling products.
Ensure the team promotes the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Oversee fitting room, checkout, transaction, returns, and exchanges routines.
Ensure people and operational administrative routines are completed correctly.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge with the store team; collaborate and plan with the in-store Visual Merchandiser team; give and receive feedback; and communicate with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
Help secure stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and strategies.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Development opportunities and access to a global talent community.
Colleague Resource Groups for community and networking.