H&M Department Manager - Washington Square

H&M•Portland, OR

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, and analyzing sales to create plans that optimize results and profits. The manager owns the total omnichannel customer experience in the store, ensures effective customer service and product presentation, and oversees department sales, budgets, costs, routines, and administrative work. They keep the team informed about fashion and product knowledge, recruit and develop colleagues, manage performance and succession planning, and coordinate planning and scheduling. The role also collaborates with the Visual Merchandiser team and ensures procedures, routines, and legal requirements are followed. Responsibilities include maintaining the sales floor and back of house, managing stock and garment presentation, supporting in-store omnichannel services and technology, maintaining price signage, and opening and closing the store. The role is hourly and non-exempt, with an expected base salary range of $26.60–$30.59 per hour.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach and ability to work collaboratively.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Own the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
Identify department strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
Ensure the team actively promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are followed.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and give and receive feedback.
Collaborate and plan with the in-store Visual Merchandiser team.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor, stockroom, and back-of-house areas.
Ensure high-quality visual and commercial product presentation and garment care; maintain stock levels and provide allocation input to the Area team.
Manage the garment cycle from delivery through presentation and ensure fitting-room routines meet standards.
Maintain in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store tools.
Maintain price signage in accordance with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.