H&M Department Manager - Washington Square
About The Position
The Department Manager leads and supports the store team, fostering an inclusive culture that encourages collaboration and initiative. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding store strengths and opportunities, tracking sales, and creating plans to improve results and profits. The manager owns the department’s customer experience and commercial performance, including sales and budget goals, customer service, loyalty and sustainability initiatives, cost-efficient operations, and accurate administrative routines. They maintain fashion and trend awareness and ensure the team can share relevant product and fashion knowledge with customers. The role includes recruiting, onboarding, developing, scheduling, and managing team performance; coordinating with the in-store Visual Merchandiser team; and communicating regularly with colleagues. The manager also oversees store standards and retail operations, including stock and garment flow, visual presentation, fitting-room and checkout routines, in-store omnichannel services and technology, price signage, back-of-house areas, and daily store opening and closing.
Requirements
- Strong leadership and willingness to take responsibility for others.
- Effective communication skills.
- Supportive approach.
- Analytical problem-solving ability and capability to work with numbers and manage statistics.
- Achievement-oriented and motivated by performance and competition.
- Customer-centric mindset.
Responsibilities
- Own the total omnichannel customer experience in the store and ensure visual and commercial curation follows global guidelines.
- Represent the H&M brand positively in customer interactions.
- Assess department strengths and commercial opportunities and take action to address them.
- Establish and analyze sales and budget goals and create plans to optimize results.
- Ensure customer service throughout the store and help the team actively promote and sell products.
- Follow up on the team’s promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, people, and operational administrative routines are handled correctly.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
- Recruit, onboard, manage performance, upskill, and develop the in-store team.
- Complete performance evaluations and succession planning to support business and team needs.
- Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
- Give and receive feedback, plan and schedule the team, and communicate regularly with store colleagues through meetings and other updates.
- Ensure store procedures, routines, and legal requirements are followed.
- Participate in relevant onboarding, training, and development courses.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Ensure high-quality fashion, visual, and commercial product presentation and garment care.
- Maintain good stock levels and provide allocation input to the Area team.
- Oversee the full garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards, using available tools and technology.
- Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signage throughout the store according to global and local guidelines and market or regional requirements.
- Maintain back-of-house information, health and safety, and tidiness for colleagues.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands, in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
- Colleague Resource Groups and access to a global talent community for development and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
