H&M Sales Advisor - East Towne Mall

H&M • Madison, WI

5d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, helping them discover products and fashion trends, and supporting their shopping needs. You use your fashion and product knowledge to share relevant information, promote products and the Customer Loyalty App, and contribute to sales targets and in-store sustainability initiatives.

The role also includes completing the garment cycle, including unpacking, replenishing, steaming, and caring for garments; maintaining attractive merchandise displays and stock levels; operating fitting rooms and checkout areas; and helping keep the sales floor and back of house clean and tidy. You follow store procedures, legal requirements, and health and safety guidance, support opening and closing, and work collaboratively with colleagues while sharing knowledge and participating in relevant training.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage in conversations with customers and help them explore fashion trends, stories, and products throughout the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishing, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed