H&M Sales Advisor - Ashville Mall

H&M Group•Asheville, NC

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, actively promote and sell products, and support a positive customer experience. Sales Advisors also promote the Customer Loyalty App and in-store sustainability initiatives. The position combines customer-facing sales with retail operations. Responsibilities include garment care and replenishment, maintaining attractive displays and clean sales and stock areas, operating fitting rooms and checkout areas, supporting in-store OMNI and technology services, and assisting with store opening and closing. The Sales Advisor works collaboratively with colleagues, follows store procedures and legal and health-and-safety requirements, and shares knowledge and feedback with the team. The role is hourly and non-exempt, with a stated pay rate of $13.00 per hour. H&M describes benefits that include a staff discount, participation in the H&M Incentive Program, and access to benefits such as health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off.

Requirements

Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience providing customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products.
Promote and sell products, and support commercial or operational actions intended to reach sales targets.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, and applicable legal and health-and-safety requirements.
Complete garment handling from unpacking and replenishment through steaming and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Maintain and use in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.