H&M Sales Advisor - Southpoint Mall

H&M Group•Durham, NC

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering product and fashion guidance. You use your fashion and product knowledge to help customers have a positive experience. You also support garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience. The role combines customer sales and service, fashion and trend awareness, teamwork and development, and retail operations. Duties include promoting products and the Customer Loyalty App, supporting sales targets, maintaining stock and displays, operating checkout and fitting-room areas, supporting in-store services and technology, and assisting with store opening and closing. You must follow store procedures, health and safety guidance, and applicable legal requirements. This is an hourly, non-exempt position. The listed pay rate is $14.00 per hour. The posting notes that duties may include additional responsibilities assigned at the company's discretion.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions with the store management team to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development courses.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
Maintain sales-floor stock levels through replenishment routines.
Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.