H&M Sales Advisor - Dolphin Mall

H&M Group • Miami, FL

3d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information, promote and sell products, and support the store in reaching sales targets. You also contribute to garment care, replenishment, product presentation, and maintaining clean and organized sales-floor and back-of-house areas. The role involves working collaboratively with store colleagues and following store procedures, routines, and applicable legal and health and safety requirements.

The position is hourly and non-exempt, with a stated pay rate of $16.50 per hour. The posting describes the most critical responsibilities and requirements but notes that additional duties may be assigned. H&M offers employee benefits and development opportunities, including a staff discount, participation in the H&M Incentive Program, health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow store procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Extensive development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed