H&M Sales Advisor - Perimeter Mall

H&M Group•Dunwoody, GA

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product knowledge. You help customers find the information and support they need while representing the H&M brand positively. The role also involves completing garment care and replenishment tasks, maintaining product presentation and attractive merchandise displays, and contributing to clean, tidy sales floors and back-of-house areas. You work collaboratively with the store team to support sales targets, follow store procedures and legal requirements, and deliver a strong customer experience. The position is hourly and non-exempt, with a posted pay rate of $14.00 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions with the store management team to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.