H&M Sales Advisor - Perimeter Mall

H&M • Atlanta, GA

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, promoting products, and offering product and fashion guidance. The role supports sales targets, customer loyalty initiatives, and in-store sustainability efforts while representing the H&M brand positively.

Sales Advisors use fashion and product knowledge to help customers, keep up with trends, and share knowledge with colleagues. They perform garment handling and care, maintain merchandise presentation and stock levels, support fitting room, checkout, and omnichannel services, and contribute to clean and tidy sales-floor and back-of-house areas. The role also includes following store procedures and legal and health-and-safety requirements, and supporting store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and for the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experience, providing direct customer service and support.
• Engage customers in conversations and use fashion and product knowledge to explain trends, stories, and products.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow store procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing and follow applicable health-and-safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Colleague Resource Groups and opportunities for community and networking.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed