H&M Sales Advisor - Burlington Mall

H&M • Burlington, MA

7d • Onsite

About The Position

As a Sales Advisor at H&M, you will provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and sharing relevant fashion and product information. You will help customers navigate the store and available OMNI experiences, promote the Customer Loyalty App and in-store sustainability initiatives, and support sales targets. You will also help maintain the sales floor and back of house, including garment care, replenishment, merchandise presentation, fitting rooms, checkout, and store opening and closing. The role involves collaborating with colleagues, following store procedures and legal and health and safety requirements, and participating in relevant onboarding and training. This is an hourly, non-exempt position paying $17.50 per hour. Flexible availability is sought during the peak holiday season, December 6 through December 26.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues, exchange feedback, and participate in relevant onboarding, training, and development.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines, procedures, routines, and legal requirements.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed