H&M Seasonal Sales Advisor - Burlington Mall

H&M • Burlington, MA

1d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering fashion and product knowledge. The role also supports garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while collaborating with the store team to deliver a strong customer experience.

Sales Advisors help customers navigate store and available OMNI experiences, promote loyalty and sustainability initiatives, and support commercial and operational actions to reach sales targets. They keep current on fashion trends and products, share knowledge with customers and colleagues, follow store procedures and legal requirements, participate in relevant training, and contribute to an inclusive, collaborative team environment.

Retail operations include completing the garment cycle from unpacking and replenishment through steaming and garment care; supporting fitting-room, checkout, OMNI, and in-store technology services; maintaining merchandise displays and stock levels; and assisting with store opening and closing. The position follows applicable health and safety guidelines and legal requirements.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage with customers, explain fashion trends, stories, and products, and promote and sell products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound
• Participation in the H&M Incentive Program (HIP)
• Development opportunities around the globe
• Access to Colleague Resource Groups (CRGs) and colleague networking opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed