H&M Sales Advisor - Ashville Mall

H&M•Asheville, NC

7d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promote and sell products, and support the store’s sales and customer loyalty initiatives. The Sales Advisor also contributes to garment care, merchandise presentation, replenishment, and keeping the sales floor and back of house clean and tidy. Working closely with the store team, the role supports an excellent customer experience and store operations.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets with the store management team.
Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.