H&M Sales Advisor (Seasonal) - Southlands Shopping Center

H&M Group • Aurora, CO

6d • Onsite

About The Position

As a seasonal Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information, promote products, and create a positive shopping experience. The role also includes garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while collaborating with the store team.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and use fashion and product knowledge to explain trends, stories, and products.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow procedures and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and merchandise displays in line with visual and commercial guidelines, and maintain stock levels through replenishment.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing and follow applicable health, safety, and legal requirements.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to global development opportunities.
• Health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed