H&M Seasonal Sales Advisor - Crossgates Center

H&M • Albany, NY

4d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to inform customers, support sales, promote H&M's Customer Loyalty App and in-store sustainability initiatives, and help achieve sales targets. The advisor works collaboratively with the store team to deliver a positive customer experience.

Responsibilities also include keeping up with fashion trends and sharing knowledge with customers and colleagues; completing the garment cycle from unpacking and replenishment through steaming and care; operating fitting rooms and checkout areas; maintaining attractive merchandise displays and a clean, tidy sales floor and back of house; following stock replenishment routines; supporting in-store OMNI and technology services; assisting with store opening and closing; and following applicable procedures, health and safety guidelines, and legal requirements.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Ability to communicate and work collaboratively in a dynamic environment.
• Flexibility, creativity, curiosity, decisiveness, motivation, and an action-oriented approach.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage with customers, share relevant fashion and product information, and promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support store actions to reach sales targets.
• Stay current on fashion trends, styles, products, brands, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements, and give and receive feedback with colleagues.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and back of house.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements applicable to the role.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed