H&M Seasonal Sales Advisor - Peninsula Town Center

H&M • Hampton, VA

7d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and support customer loyalty and in-store sustainability initiatives. Sales Advisors contribute to sales targets and represent the H&M brand positively in customer interactions.

The position also supports garment care and the full garment cycle, including unpacking, replenishment, and steaming; fitting room and checkout operations; merchandise presentation; and the upkeep of clean, tidy sales-floor and back-of-house areas. The Sales Advisor follows store procedures, legal and health-and-safety requirements, and supports opening and closing. Working collaboratively with colleagues, the role involves sharing knowledge, giving and receiving feedback, and participating in relevant onboarding and training.

This is an hourly, non-exempt role. The posted compensation is $15.50 per hour; actual pay may vary based on qualifications. The posting describes the position as seasonal.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and OMNI experience where available.
• Engage customers in conversations and provide excellent service throughout their shopping experience.
• Guide customers through fashion trends, stories, and products across store areas.
• Promote and sell products effectively, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain merchandise displays, trends, and stories in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health-and-safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount across H&M Group brands, including H&M, COS, and others.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) and networking opportunities.
• Global career-development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed