H&M Seasonal Sales Advisor - Mayfaire Town Center

H&M Group • Wilmington, NC

6d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use your fashion and product knowledge to help customers find the information and experience they need. You also support garment replenishment and care, merchandise presentation, and a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience.

The role includes customer sales and service, staying informed about fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. You will complete garment handling from unpacking and replenishment through steaming and care; operate fitting rooms and checkout areas; support visual merchandising, stock levels, in-store services and technology, and store opening and closing; and follow health and safety guidelines.

Requirements

• Experience in sales in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively in customer interactions.
• Support commercial and operational actions intended to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and support team development.
• Follow store procedures, routines, and legal requirements, and participate in relevant onboarding, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI and technology services, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking.
• Access to a global talent community and development opportunities.
• Health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.

What This Job Offers

• Education Level: No Education Listed