H&M Seasonal Sales Advisor - Mayfaire Town Center

H&M • Wilmington, NC

5d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. You promote and sell products, represent the H&M brand positively, and support sales targets and customer loyalty initiatives.

The role also involves keeping current with fashion trends and products, sharing knowledge with customers and colleagues, and following store procedures and legal requirements. You help maintain the store through garment handling and care, replenishment, fitting room and checkout operations, merchandise presentation, and a clean and tidy sales floor and back of house. You may also support in-store OMNI services and technology, as well as store opening and closing.

This is an hourly, non-exempt position. The posting lists compensation at $12.50 per hour. The role is identified as seasonal in the job title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain a clean and tidy sales floor, stockroom, and back of house.
• Support garment presentation and maintain attractive merchandise displays that follow visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Inclusion in the H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed