H&M Seasonal Sales Advisor - Peninsula Town Center

H&M Group • Hampton, VA

9d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering relevant fashion and product information. You support customers with their shopping needs while representing the H&M brand positively.

The role also includes garment handling and care, stock replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. You work collaboratively with the store team to support sales targets, store operations, and a strong customer experience. This is a seasonal position at Peninsula Town Center, with an hourly, non-exempt pay rate of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and available OMNI experience, engaging them in conversations and providing excellent service.
• Guide customers through fashion trends, stories, and products, and effectively promote and sell products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during customer interactions.
• Support commercial and operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; use product and fashion knowledge to inform customers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Staff discount on H&M Group brands, in stores and online
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Access to Colleague Resource Groups (CRGs) and colleague networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed