H&M Seasonal Sales Advisor - Burbank Town Center

H&M•Burbank, CA

2d•Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering fashion and product information. You help deliver a strong customer experience while supporting garment care, replenishment, presentation, and a clean sales floor and back of house. You work collaboratively with the store team and follow applicable procedures, routines, and legal and health-and-safety requirements. The role includes customer-facing sales and service, keeping current with fashion and product trends, sharing knowledge with colleagues, and completing store operations such as garment handling, fitting-room and checkout support, merchandise presentation, stock replenishment, in-store services, and opening or closing support. The position is hourly and non-exempt, with a posted pay rate of $17.50 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M products, and motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage customers in conversation, explain fashion trends, stories, and products, and promote and sell products effectively.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Retain and share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.
Follow all applicable health-and-safety guidelines and legal requirements.