H&M Sales Advisor - Manhattan Town Center
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use fashion and product knowledge to give customers relevant information and support. You contribute to garment care, merchandise presentation, a clean and tidy sales floor and back of house, and work with the store team to deliver an excellent customer experience. The role includes supporting sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, keeping current on fashion trends and products, sharing knowledge with colleagues, and following store procedures and legal requirements. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store OMNI and technology services, and assisting with store opening and closing. This is an hourly, non-exempt position. The stated pay rate is $13.00 per hour. The posting notes that additional duties may be assigned at the company's discretion.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
- Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, and support commercial or operational actions with store management to reach sales targets.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Represent the H&M brand positively in customer interactions.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding and relevant training.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Contribute to clean and tidy sales floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain merchandise displays in accordance with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs and paid time off, including a community day
- Employee discount across H&M Group brands in stores and online
- H&M Incentive Program (HIP)
- Access to Colleague Resource Groups (CRGs)
- Global talent community and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
