H&M Sales Advisor - Manhattan Town Center

H&M • Manhattan, KS

3d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to inform customers, promote products, and help create a positive shopping experience. You also support garment care and replenishment, merchandise presentation, and the upkeep of a clean and tidy sales floor and back of house while collaborating with the store team.

The role includes engaging with customers, supporting sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, and keeping current with fashion trends, products, competitors, and relevant influencers. You share knowledge with colleagues, follow store procedures and legal requirements, participate in relevant onboarding and training, complete garment-cycle tasks, maintain stock and displays, support fitting rooms, checkout, OMNI services, and store technology, and assist with store opening and closing. The position is hourly and non-exempt, with a listed pay rate of $13.00 per hour.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing excellent and direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.
• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed