H&M Seasonal Sales Advisor - Solano Town Center

H&M•Fairfield, CA

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support customer loyalty and in-store sustainability initiatives. You also contribute to store sales targets and represent the H&M brand positively in customer interactions. The role combines customer service and sales with retail operations. You complete the garment cycle, including unpacking, replenishment, steaming, and garment care; operate fitting-room and checkout areas; support attractive merchandise presentation; and help maintain clean and orderly sales-floor, back-of-house, and stockroom areas. You follow store procedures, legal and health-and-safety requirements, and support opening and closing activities and in-store OMNI and technology services. You work collaboratively with colleagues, share knowledge, give and receive feedback, and participate in relevant onboarding and training. The posting describes this as a seasonal, hourly, non-exempt position and lists compensation at $17.50 per hour.

Requirements

Sales experience in a dynamic and collaborative environment that can be applied to the role.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store, and motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Retain and share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
Follow store procedures, routines, and applicable legal and health-and-safety requirements.
Complete the garment cycle, including unpacking, replenishing, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.

Benefits

Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
Access to Colleague Resource Groups for community and networking opportunities.
Development opportunities around the globe.
Optional online skills-based assessment; applicants may request an alternative assessment method.

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