H&M Sales Advisor - Market Place Shopping Center

H&M • Champaign, IL

6d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, promote sales, and support the store in meeting its sales targets. You contribute to garment care, product presentation, and a clean, tidy sales floor and back of house while working collaboratively with the store team.

The role also involves staying informed about fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures and legal requirements; and participating in relevant onboarding and training. Retail operations include completing the garment cycle, supporting fitting-room and checkout operations, replenishing stock, maintaining merchandise displays, supporting in-store OMNI services and technology, and assisting with store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M's in-store products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, Weekday, Monki, H&M HOME, ARKET, Afound, and other H&M Group brands
• H&M Incentive Program (HIP)
• Global development opportunities
• Colleague Resource Groups (CRGs) for community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed